In this critical time in the healthcare industry, we know organizations need solutions to ongoing challenges like retention, compliance, competency management, revenue cycle management, diversity, and employee well-being. In this podcast, Relias talks to experts across the healthcare continuum who address and solve those problems every day. Whether your care setting is a hospital, outpatient office, nursing home, behavioral health building, home-based care, community health clinic, or rehab therapy, you’ll find nuggets in our conversations with healthcare experts that inspire new approaches. Join Leigh Steiner, PhD, Partner for Behavioral Health Solutions at Relias, as we explore innovative solutions that stimulate leadership action, empower your staff, save you time, and build financial strength.
Episodes
Monday Dec 04, 2023
Monday Dec 04, 2023
In this episode, Leigh continues her discussion with Cara Silletto, President and Chief Retention Officer at Magnet Culture. This time Leigh and Cara explore emotional intelligence in the workplace. Our emotions impact our behavior and decision-making. Leaders with high levels of emotional intelligence can regulate employees’ emotional responses to changes, better communicate bad news, and diffuse difficult situations.
Key Takeaways
- [1:45] The importance of leaders with emotional intelligence.
- [7:00] The value of open communication and trust.
- [11:50] Key factors that contribute to employee retention.
Additional Resources
- Want to view the episode transcript? Access it here: https://www.relias.com/podcast/emotional-intelligence